Advanced JavaScript Library
 
 
 
Help and Support
Home > Help and Support


If you are an existing customer with standard support and have a question regarding your Cheiron applicaion development you can use the "Raise Ticket" button below. If you are an existing customer with premium support you can also use the "Email Support" button below. If you have discovered a problem within the Cheiron library that you believe is a bug you can use the "Report Bug" button below to submit a report. You can report bugs regardless of your support level and without spending a support ticket credit if a genuine bug is found.




PLEASE NOTE: with tickets and email support you must supply one of the following: your license key, the licensed domain name or your order number. If these details are not supplied your email/ticket cannot be processed.


The table below highlights the level of support available with each support package. When you purchase a Cheiron license you will have access to different levels of support dependant on the license level you originally purchased. All licenses, including the FREE developer and registered charity licenses, come with online documentation and forum access.

 

 Item    

 Standard Support

 Premium Support

 Online Documentation

 

 

 Online Forums

 

 

 Support Tickets

 

 

 Email Support

 -

 

 Telephone Support

 -

 Major Releases

 

 Bug Fix Releases

 -

 

Support tickets are valid for 1 year from the time of purchase and are not transferable. Extended support can be purchased on a per full year basis. Additional tickets may also be bought in packs of five and are valid for one year from the date of purchase. For more information see the Buy Cheiron License area of the web site.

 
Shopping Basket
Your shopping basket is currently empty.
 
 
RSS Feed   Powered By Commerce Cloud
This site is powered by the Commerce Cloud Engine. Copyright (c) 2009 Exbos Limited. All Rights Reserved. SiteMap   Cookie Policy
Web site design and layout by Exbos Ltd. Copyright (c) 2010 Exbos Ltd. All Rights Reserved.
Exbos Ltd providing Bespoke Software Design and Build in Leeds and West Yorkshire for the whole of the UK